FAQs

Please have a look at our frequently asked questions.

FAQs

Please have a look at our frequently asked questions.

Shopping Information

What Shipping Methods Are Available?

We offer two shipping methods for your convenience:
  1. Same and Next Day Dispatch Rider Delivery in Accra: If you’re located in Accra, we’ve got you covered with swift delivery. Your order will be dispatched on the same day or the next day, ensuring that your items reach you in no time.
  2. GPRTU and Parcel Office Delivery for Towns Outside Accra: For our valued customers residing outside of Accra, we’ve partnered with GPRTU (Ghana Private Road Transport Union) and parcel offices to ensure reliable and efficient delivery to your town. Your order will be securely packaged and sent to your location through these trusted services.
Rest assured, we’re committed to getting your orders to you promptly, no matter where you are. If you have any specific questions about shipping or need further assistance, please feel free to reach out to our customer support team

Do You Ship Internationally?

As of now, we currently offer local shipping only. However, it’s worth mentioning that we have plans to expand our services internationally as we continue to grow. Your interest and support are crucial in helping us reach that goal, and we look forward to serving a broader audience in the future.

How Long Will It Take To Get My Package?

We have more specific details regarding the delivery times for different scenarios:
1. Inside Accra:
– Orders placed before 2 pm: You can expect same-day delivery.
– Orders placed after 2 pm: There’s a high probability of receiving your order the next day.
2. Outside Accra:
– Delivery times can vary from same day to up to 2 days.
– The exact delivery time depends on several factors, including the distance to your town, the availability of transportation, and the time the order is placed.
Please keep in mind that while we strive to meet these delivery times, external factors like traffic, weather conditions, and other unforeseen circumstances may occasionally impact delivery schedules. Rest assured, our team will do their best to ensure your package arrives as quickly as possible.
If you have any further questions or require additional information about your specific order, please don’t hesitate to reach out to our customer support team for assistance. We’re here to help!

Payment Information

What Payment Methods Are Accepted?

  1. Credit/Debit Cards: You can securely pay for your order using major credit or debit cards such as Visa, MasterCard.
  2. Mobile Money: We accept payments through popular mobile money platforms, including MTN, Vodafone, and Airtel Tigo, making it easy for you to complete your purchase using your mobile phone.
  3. Cash on Delivery (COD): For added convenience, we offer cash on delivery as a payment method. You can pay for your order in cash when it’s delivered to your doorstep.
Please note that payment methods may vary depending on your location and specific circumstances. We’re committed to providing you with flexible and secure payment options, ensuring a hassle-free shopping experience with StridesAccra. If you have any questions or need further assistance regarding payment, please feel free to reach out to our customer support team for guidance

Is Buying On-Line Safe?

Absolutely, buying online with StridesAccra is safe and secure. We have a track record of successfully completing over 5000 orders since our inception, and we take the privacy and security of your information seriously.
If you ever have any doubts or prefer added peace of mind, you can choose the “Cash on Delivery” option when making your purchase. This way, you can pay in cash when your order is delivered to your doorstep.
Your trust is essential to us, and we’re committed to making your online shopping experience with StridesAccra both convenient and worry-free.

Orders & Returns

How do I place an Order?

Placing an order on our website is easy and straightforward. Here’s a step-by-step guide to help you through the process:
  1. Visit Our Website: Start by visiting the StridesAccra website (www.stridesaccra.com).
  2. Browse the Collection: Explore our collection to find the cargo pants or other items you’d like to purchase. You can use the search bar or browse through categories to narrow down your choices.
  3. Select Items: Click on the item(s) you want to buy to view more details, including size, color, and price. Choose your preferred options.
  4. Add to Cart: Once you’ve selected your items, click the “Add to Cart” button. You can continue shopping or proceed to checkout.
  5. Review Your Cart: Click on the shopping cart icon or “View Cart” to review the items in your cart. Make sure everything is correct, and you can adjust quantities or remove items if needed.
  6. Proceed to Checkout: Click the “Proceed to Checkout” button when you’re ready to complete your order.
  7. Provide Shipping Information: You’ll be prompted to enter your shipping address and contact information. Ensure all details are accurate.
  8. Choose Payment Method: Select your preferred payment method from the available options, which may include credit/debit cards, mobile money, or cash on delivery.
  9. Review Your Order: Before finalizing your purchase, review your order summary, including the items, shipping address, and payment method, to make sure everything is correct.
  10. Place Your Order: Click the “Place Order” or “Complete Purchase” button to confirm your order. If you selected a payment method that requires immediate payment, you’ll be directed to a secure payment gateway to complete the transaction.
  11. Order Confirmation: Once your order is successfully placed, you’ll receive an order confirmation text message with all the details of your purchase. This text message serves as proof of your order.
  12. Track Your Order: If you’d like to track the status of your order, you can use the provided tracking information or contact our customer support team for assistance.
And that’s it! Your order will be processed, and you’ll receive your stylish cargo pants or other selected items according to the delivery method and timeframe mentioned earlier.
If you encounter any issues or have questions during the ordering process, don’t hesitate to reach out to our customer support team for assistance. Happy shopping!

Do I need an account to place an order?

No, you do not need to create an account to place an order with us. We offer a guest checkout option for your convenience. However, we do encourage you to create an account, and here’s why:
Advantages of Creating an Account:
  1. Faster Checkout: When you have an account, your shipping and contact information is saved, making future checkouts quicker and more convenient.
  2. Order History: You can easily access your order history, which is useful for tracking past purchases, reordering items, and reviewing order details.
  3. Exclusive Offers: Account holders often receive special promotions, discounts, or early access to sales and new arrivals.
  4. Newsletter Subscriptions: You can choose to subscribe to newsletters and updates about our products and promotions, keeping you informed about our latest offerings.
While you can absolutely place an order as a guest, creating an account provides added convenience and benefits that can enhance your overall shopping experience. It’s entirely up to you, and we’re here to assist you regardless of your choice.

How Do I Track My Order?

Tracking your order is easy! We’ll keep you in the loop with real-time updates via text messages. If you ever have any questions or need more details about your order, you can reach out to our live support team. We’re here to assist you every step of the way!